Shipping policy
Planet Fibre Shipping Policy
At Planet Fibre, we are committed to providing an exceptional shopping experience for our U.S. and Spanish customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States and Spain.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (PST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 2 to 8 business days (Monday to Friday).
- Estimated delivery time: 3 to 10 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within the United States:
- USPS
- UPS
- FedEx
Shipping Costs
Free Shipping: Free shipping for orders over $199. Otherwise calculated at checkout.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number.
Questions?
Visit our FAQs page or contact our customer services.
Contact Information:
Store Name: Planet Fibre
Address: PO Box 315 12012 NE 150th Cir. Brush Prairie, WA 98606
Email: Info@PlanetFibre.com
Phone: (703) 851-3242
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)
We do our best to reply to your e-mail within 1-2 business days.